DELIVERY & RETURNS POLICY

GREECE

Free express delivery within Greece.

 

CYPRUS

For shipments to Cyprus within 2-3 working days delivery charges are €12 up to 2kg of parcels. For additional weight, additional charges will apply. 

EUROPE

For international shipments the following apply: 


In the EU countries within 2-3 working days, delivery cost will be €13 up to 1kg, €15 up to 2kg of parcels. For additional weight, additional charges may apply. 

For other European destinations outside the EU the following apply: 

Delivery to Belarus, Iceland, Malta, Norway, Russia, Switzerland, Turkey and the Ukraine. 
Within 2-4 working days delivery cost will be €15 up to 1kg, €17 up to 2kg of parcels. For additional weight, additional charge may apply.

REST OF THE WORLD

Rest of the world destinations the following apply: 

For shipments to the USA, Canada & Mexico the following apply: 
Within 2-4 working days delivery cost will be €16 up to 1kg, €18 up to 2kg of parcels. For additional weight additional charges may apply. 

For shipments to Asian countries such as Azerbaijan, China, Hong-Kong, India, Indonesia, Japan, Malaysia, Philippines, South Korea, Singapore and Vietnam the following apply: 

Within 2-5 working days delivery cost will be €18 up to 1kg , €20 up to 2kg of parcels. For additional weight additional charge may apply.
 
For shipments to Australia and New Zealand the following apply: 

Within 2-5 working days delivery cost will be €23 up to 1kg, €25 for up to 2kg of parcels. For additional weight, additional charge may apply.

For shipments to Middle East countries such as Bahrain, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia and the United Arab Emirates the following apply: 

Within 2-4 working days delivery cost will be €17 up to 1kg, €19 up to 2kg of parcels. For additional weight additional charge may apply.

For shipments to Latin American countries such as Argentina, Brazil, Chile, Colombia and Uruguay the following apply: 

Within 2-5 working days delivery cost will be €23 up to 1kg, €25 up to 2kg of parcels. For additional weight additional charge may apply. 

For shipments to North African countries such as Algeria, Egypt, Libya, Morocco and Tunisia the following apply:

Within 2-5 working days delivery cost will be €17 up to 1kg, €19 up to 2kg of parcels. For additional weight additional charge may apply. 

For shipments to South Africa the following apply: 

Within 2-5 working days delivery cost will be €23 up to 1kg, €25 up to 2kg of parcels. For additional weight additional charge may apply. 

If you order products from our site for delivery to one of the international delivery destinations outside the EU, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. 

WITHDRAWAL RIGHT

You have the right to return your order in whole or in part within ten (10) working days from the date you receive it as provided in the terms of use. In such case please ensure your items are returned unused and with all «ROMINA KARAMANEA» garment tags still attached. Returns which do not meet our policy standards will not be accepted and will be redirected to you. Please also include in the return package the payment receipt and a copy of the return e-mail. Please note that we will be bearing the return delivery costs for only defective items following the procedure described below,.We are bound to refund the value of the returned merchandise minus the initial delivery cost within 20 calendar days.

DEFECTS

In the unlikely event that the product received does not comply with the terms of the sale agreement, you should contact us immediately, providing the product code, describing in detail the defect through e-mail (info@rominakaramanea.com) or by phone at +30 2130376570 and you shall receive instructions for further action. You can return the product to the indicated address ensuring that the returned items remain unused with all «ROMINA KARAMANEA» garment tags still attached. Returns that do not meet our policy will not be accepted and will be returned to you. We will access the nature of the defect and get back to you. Please include in the return package a printed copy of your e-mail describing the problem and the initial payment receipt. We will arrange for a return delivery dispatch and contact you for details of the pick up arrangement. Refund will take place as soon as possible (within 20 calendar days). You are entitled to the refund of the item(s) value including initial delivery cost amount (if any).

REPLACEMENT

«ROMINA KARAMANEA» is not providing a replacement service. For the reasons described above, you are requested to return the product following the process also described above, claim a refund and complete a new order. All products returned undergo a meticulous quality control by our team.

For your own convenience and better interest it is recommended that you carefully check your order upon delivery, ensure that packaging is intact detecting any apparent defects. Please make sure you communicate the defect if any immediately.

SHOP

CUSTOMER CARE

FOLLOW US

  • Facebook - Grey Circle
  • YouTube - Grey Circle
  • Pinterest - Grey Circle
  • Instagram - Grey Circle

CONTACT US

+30 213 0376570

36 Sina Street Kolonaki

Athens 106 72 Greece

info@rominakaramanea.com

© 2018 ROMINA KARAMANEA